RETURNS POLICY – WORRY FREE EXCHANGES
You may be eligible for a refund or exchange on any full price purchase if it is the wrong size, colour, or if there is any fault with the items. Based on the Consumer Guarantees Act, we do not HAVE to exchange or refund an item if you change your mind, however, to provide the best service for our customers, please drop us an email so we can see how we can help.
- Purchase was made within 10 working days
- Item was not on sale or used in conjunction with any promotional or discount codes
- Must be in an unused, resellable condition with original labels attached
- We advise you to use a track and trace shipping option on your return because if it goes missing in the post we take no responsibility.
- no returns on custom made items
To complete your return, we also require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. All refunds will be processed into the exact account you purchased with.
If you have purchased a sale item, these can only be returned for an exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Purchase was made within 10 working days.
- Must be in an unused, resellable condition with original labels attached.
EXCHANGES (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and firstname.lastname@example.org